Viber app bug solution: contacts not updating

Many people are hopping onto the Viber bandwagon (read my Viber review) but are rather disappointed by a major bug where the contact list doesn’t get updated in real-time, much like what we expect of WhatsApp. Undoubtedly, they’ve just launched and will definitely fix the bug soon, but till then, here’s some help fo you…

The fix for this problem is quite simple and you can go through these steps periodically to update your list.

I’ve found that by editing an existing contact’s number or adding a new contact VIA Viber, it will force the app to refresh.

  1. From the Contacts tab, click on a contact.
  2. Press the Edit button and make a change to the mobile number (you can change it again right after).
  3. Click Done.
  4. Click Contacts, then the Viber button in the top-left corner.
  5. Your list should now have refreshed with the latest Viber users.

34 Comments

  1. Js - December 15, 2010

    didnt work for me, and, after reading this again I realise its not clear which ‘contacts’ you are talking about, is it the native iphone contacts app, or the viber contacts ? Mind you I tried both, and it still doesnt work. You would think the most important part of an app like this is the ability to draw in other users, yet its not able to do so because of this ridiculous bug. personally Im deleting it, if it dont work, dont use it, lifes to short !

  2. Js - December 15, 2010

    didnt work for me, and, after reading this again I realise its not clear which ‘contacts’ you are talking about, is it the native iphone contacts app, or the viber contacts ? Mind you I tried both, and it still doesnt work. You would think the most important part of an app like this is the ability to draw in other users, yet its not able to do so because of this ridiculous bug. personally Im deleting it, if it dont work, dont use it, lifes to short !

    • Alex Lam - December 17, 2010

      You have to edit the contacts via Viber. Works for my friends and I.

      • Rowena - May 23, 2013

        Thank you, thank you, thank you! It has been annoying me for a long time now and I finally got around to googling it. I have two friends that I know of that have Viber but they don’t show up in my Viber contacts. We can send each other a message but can’t phone each other. I re-installed and am constantly updating my Viber contacts list but with no joy. Thanks to your suggestion, I deleted their numbers from my phone, went in to Viber contacts and added them as a contact from there and Hey Presto, they are now in my Viber list. Happy days 😀

  3. Inaccache - December 26, 2010

    I got two different methods that works.
    1) Uninstall and re install
    2)For local contacts on your list(same country as yours)if the country code is not saved save it ,i.e +44XXXXXXXX… etc.

  4. Inaccache - December 26, 2010

    I got two different methods that works.
    1) Uninstall and re install
    2)For local contacts on your list(same country as yours)if the country code is not saved save it ,i.e +44XXXXXXXX… etc.

  5. Smilley75 - March 22, 2011

    No result … sorry!

  6. Shahram7 - August 17, 2011

    unistall and reinstall – DOESNT WORK
    Edit Contact via viber – DOESNT WORK
    save with country codes – DOESNT WORK
    ?????

  7. Firas Jaroudi - November 3, 2011

    Many carriers might be blocking Viber service in some countries.. so i will provide u with a solution that will help ppl to show their contacts in most cases and it worked like a sharm…Simply use a VPN to access viber servers virtually.. and what VPN means is Virtual Protocol Network.For more help about how to install VPN on your device, you may just google VPN for iPhone ( I use HSS – HostSpot Shield VPN). It works perfectly. It is worth to try it..Enjoy

  8. Turk - January 7, 2012

    this works (on the viber contact list) – don’t even need to make a change – just press “edit” and then “done” – viber then resyncs

  9. imen - August 15, 2012

    hi.i have an iPhone 4,since I downloaded viber still synchronizing my contacts,just turning and turning
    please help me.thank u

  10. keerthana - September 17, 2012

    None of the above methods work. Any new suggestion

  11. mAnA - October 5, 2012

    Hey guys…
    Non of the above helped…
    Pls give me another way…I’ve the 2.2.3 version, thought may not be the latest, but I guess it is, as I checked Google!
    I’ve got HTC One-X, have in my notification bar, that viber is disconnected…
    Can’t load my contacts who use viber…those I’m sure they’re using!
    Actually I had viber installed, but as I changed my num, n didn’t know how to change my given number, I uninstalled, n installed again…n now this prob showed up…plssss helpppppp!

  12. Alassane mbaye - October 23, 2012

    Hey I have a problem with my viber. I uninstalled it and try to reinstalled . Every time I try to put my code and validate it it won’t go thru and ask me to try again.

  13. asii - December 12, 2012

    hi! since I bought my S3 and installed viber on it, my phone has only been able to show me two of my contacts in my viber list. no matter how many times I add the “unkown” numbers that write to me.on viber, it refuses to save the contacts. its really annoying, I have ti remember the numbers by heart in order to know who I just recieved a msg from!

    ive tried re installing viber several times, I even rebooted my phone and yet stil, the issue remains. I dont understand :-( please can someone help me solve this?

  14. Rohan - January 10, 2013

    Worked like a charm! Thank you very much for posting this “workaround”.

  15. yo - January 29, 2013

    I think the problem is with the carrier that doesn’t allow viber to update any contacts. May way around it was to install viber using ONLY a wifi connection (that means that I switched off celular data and kept only the wifi working). This worked for me and I have now all my contacts updated. I guess that further updates on the contact list are also do-able this same way.

  16. doode - February 4, 2013

    The solution for me that worked is to delete completely the contact from your phone (phone, sim, google account) and then add it again via viber, update contacts and…done

  17. a - February 7, 2013

    viber is totally junk
    they are not taking care this small bug..

  18. jonathan - March 13, 2013

    100% solution and fixed. Just synchronize all your sim contacts to your phone memory. Viper does not recognized contacts from sim only from phone.

  19. PC - March 21, 2013

    Finaly I found a solution for this problem. Just deactivate your Viber account and activate again.

  20. Oz - July 5, 2013

    I found the best solution… Uninstall this piece of crap app and use “Line”… Another app that actually works!

  21. V - October 15, 2013

    I deactivated and activated. This time while activating, I have not entrered my name.
    It works like charm, all my contacts sync with viber and shown all the viber contacts from contacts list. It works in my iPad also with different phone number.
    Pls try for you guys also this.

  22. Ceder - October 25, 2013

    SIMPLY DEACTIVATE AND ACTIVATE YOUR ACCOUNT FROM SETTINGS ! IT WOULD WORK INSTANTLY LIKE MAGIC .. AND YOU WILL SEE ALL KNOWN VIBER PEER BUDDIES AGAIN WHICH YOU LOST DUE TO ANY REASON !

  23. tawfiq - January 8, 2014

    thanks nw it work :)

  24. LuisaR. - September 16, 2014

    Thanks! Worked flawlessly for me. I have been trying for days to sync until I decided to google what’s happening. Thank you for sharing your solution!

    Good job!

  25. Santosh - August 4, 2016

    Go to App Info -> Modify Viber -> Open Permission Manager -> Modify Read your Contacts as “Accept”

    Doooooone… Now it should work, if not working with the same setting deactivate and activate once again, it will start sync the contact.

    It works like charm.

  26. NM - August 23, 2016

    Ceder
    If i deactivate and activate will i lose when le old chat spanning years of a contact who deleted his viber but now reinstalled
    I had meanwhile started using iPhone 5s and initially syncing was flawless
    This time around iPhone updated working fine
    On ipad i can see received messages but my messages not being sent nor can i call f om iPad ( no sim)

  27. NM - August 23, 2016

    Whole chat that is
    Also i am i have version 6.2.2 both on ipad and iPhone But
    iPad has many less options in settings for eg desktop and tablets and qr scanner etc
    I scanned iPad qr onto phone thereby losing all contacts in viber both viber And all
    Also i cant find any contact edit button in viber contact settings

Leave a reply